1. Introduction

WayShopee Retail Management Pty Ltd (“WayShopee”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website (“Site”) or interact with us in any other way. This Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

• Contact Information: name, email, phone, billing and shipping address
• Account Details: username, password, account preferences (if registered)
• Transaction Information: orders, payment details (processed securely), delivery history
• Technical Data: IP address, browser type, device info, referral URLs, pages visited, time spent
• Marketing Preferences: newsletter subscription, communication choices, campaign interactions

3. How We Collect Information

We collect personal information directly from you, automatically via cookies and analytics, and from third parties such as payment processors and delivery partners where permitted by law.

4. How We Use Your Information

• Process, fulfil and deliver orders
• Manage accounts and authenticate logins
• Provide customer support
• Operate, secure, and improve our Site and services
• Send service communications and (with consent) marketing messages
• Comply with legal obligations and prevent fraud

We do not sell your personal information.

5. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember cart contents, analyse traffic, and deliver relevant marketing. You can control cookies through your browser, but some features may not work properly if disabled.

6. Disclosure of Information

We may share your information with trusted third parties such as:

• Payment processors and fraud-prevention services
• Delivery and logistics partners
• IT, hosting, analytics, and marketing service providers
• Professional advisers (legal, accounting, audit)
• Regulators or law enforcement where required
• Entities involved in business transfers (e.g., mergers, acquisitions)

7. Overseas Disclosures

Some service providers may be located outside Australia (e.g., United States, global cloud providers). We take reasonable steps to ensure overseas recipients comply with the APPs or similar standards.

8. Data Security

We implement technical and organisational measures to protect information. If a data breach likely to cause serious harm occurs, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

9. Data Retention

We keep information only as long as necessary for the purposes set out in this Policy or as required by law. Once no longer needed, information is securely destroyed or de-identified.

10. Your Rights

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Opt out of direct marketing at any time
• Request deletion or de-identification where no longer needed
• Lodge a privacy complaint

11. Children’s Privacy

Our Site is not directed to children. We do not knowingly collect personal information from children without parental consent. If you believe we hold such data, contact us to delete it.

12. Questions & Complaints

If you have a question or complaint, email info@wayshopee.com.au. We aim to respond within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC), Phone: 1300 363 992.

13. Updates to this Policy

We may update this Privacy Policy periodically. The effective date above shows the latest version. Please review this page occasionally to stay informed.

14. Contact Us

WayShopee Retail Management Pty Ltd
232 Unley Road, Unley, South Australia 5061
📧 info@wayshopee.com.au · 📞 +61 (08) 7001 9841